With the changing business scenario, Business Process Outsourcing (BPO) has come out as a significant component in the overall business strategy of most organizations. It lets the organizations focus on their core competencies and offload other non-core operations to get it done from outside.

At IT SOLUTIONS ONLINE we focus on the use of cutting edge technology, our domain expertise and process skills to offer the best of inbound and outbound call center services to our clients across the globe. We leverage our expertise in offering cross-industry and industry specific BPO solutions to a wide array of clients.

IT SOLUTIONS ONLINE offers end-to-end outsourcing solutions to its clients. We put our expertise and skills to understand your business process, requirements and challenges and come up with solutions that would significantly optimize your business process, enhance effectiveness and cut down your costs. Our integrated solution approach focuses on providing more value to customer's business through process standardization, simplification and optimization.

Services Offered

We offer a wide range of business process outsourcing services to our clients across different industry verticals.

Call Center Services

• Inbound Call Center Services: Services include Answering Service, Customer Service, Direct Mail Response, Help Desk Solutions, Inquiry Handling, Interactive Voice Response, Sales Lead Qualification, Email and Chat Support etc.
• Outbound Call Center Services: Services include Appointment Setting, Cross Selling and Upselling, Telemarketing Services, Market Research and Survey, Product/Service Promotion, Lead Generation and Voice Broadcast etc.

Back Office Services

• Transcription Service: We set high standards in offering transcription services. End-to-end answers for Medical, Technical, Legal, Business and Word transcription services are offered to wide range of clients. We ensure highest level of care and accuracy in our transcription services.
• Order Taking: Give your business the extra edge with this service. Let us efficiently handle the small, large and complex order taking tasks while you concentrate on core issues.
• Billing and Product Information: Let your billing and product information services handled by one who knows it best. Build up your customer base and customer loyalty and create new opportunities to grow your business further.
• Web Marketing Services: Make use of IT SOLUTIONS ONLINE's expertise in web marketing to give your business the much needed thrust. We would help you convert your prospective leads into sales and increase your customer base.

Industries Covered

With our rich experience and expertise, we can offer solutions to an extensive range of organizations. Some of the industries that we cover can be listed below:

• Media & Entertainment
• Finance
• Telecom
• Research and Analytics
• Quality Analysis
• Insurance
• Technology

• One of the leading business process outsourcing companies in the world.
• Vast domain expertise and skills to understand your business process, requirements and challenges.
• Integrated solution approach focuses on enhancing value to customer's business through process standardization, simplification and optimization.
• Provides solutions that significantly optimize your business process, enhance effectiveness and cut down your costs.
• Pool of highly skilled and experienced resources.
• State-of-the-art infrastructure.
• Years of industry experience.
• Cost-effective solutions.